Erlang Calculator

Incoming contacts:
Interval (minutes):
Average Handling Time (AHT in seconds):
Required Service Level (%):
Target Answer Time (seconds):
Max Occupancy (%):
Shrinkage (%):

Results

Enter values and click "Calculate" to view results here.

Detailed Analysis

The analysis from the WFM Bot will appear here.

Ask WFM Bot

Responses from the WFM Bot will appear here.